All Systems Operational

About This Site

Welcome to the Orion Status page. The page is designed to help our users stay on top of any system glitches, scheduled maintenance, or potential outages.

Uptime over the past 90 days. View historical uptime.
Platforms ? Operational
90 days ago
100.0 % uptime
Today
Orion Connect Operational
Advisorlynx.com Operational
Mobile App Operational
Client Portal Operational
Reporting Operational
Citrix / Advisor Desktop Operational
www.OrionAdvisor.com Operational
Orion Social Operational
TOM Operational
90 days ago
100.0 % uptime
Today
Eclipse Operational
90 days ago
100.0 % uptime
Today
FIX Trading Operational
90 days ago
100.0 % uptime
Today
ASTRO Operational
90 days ago
100.0 % uptime
Today
Financial Planning Operational
90 days ago
100.0 % uptime
Today
Advisor Portal Operational
90 days ago
100.0 % uptime
Today
Custom Import Operational
90 days ago
100.0 % uptime
Today
RMD Dashboard Operational
90 days ago
100.0 % uptime
Today
Queries Operational
90 days ago
100.0 % uptime
Today
Trends Operational
90 days ago
100.0 % uptime
Today
Communities Operational
90 days ago
100.0 % uptime
Today
Manage Users Operational
90 days ago
100.0 % uptime
Today
Orion Custom Indexing ? Operational
90 days ago
100.0 % uptime
Today
Server Instances ? Operational
90 days ago
100.0 % uptime
Today
Instance 1 Operational
Instance 2 Operational
Instance 10 Operational
Instance 11 Operational
Instance 12 Operational
Instance 13 Operational
Instance 14 Operational
Instance 15 Operational
Instance 16 Operational
Instance 20 Operational
Instance 21 Operational
Instance 22 Operational
Instance 23 Operational
Instance 3 ? Operational
Instance 24 ? Operational
Instance 25 Operational
Instance 26 Operational
Instance 27 Operational
Instance 7005 Operational
90 days ago
100.0 % uptime
Today
Instance 7010 Operational
90 days ago
100.0 % uptime
Today
Instance 7018 Operational
90 days ago
100.0 % uptime
Today
Instance 7023 Operational
90 days ago
100.0 % uptime
Today
Instance 7025 Operational
90 days ago
100.0 % uptime
Today
Instance 7026 Operational
90 days ago
100.0 % uptime
Today
Instance 7015 Operational
90 days ago
100.0 % uptime
Today
Instance 7016 Operational
90 days ago
100.0 % uptime
Today
Instance 7009 Operational
90 days ago
100.0 % uptime
Today
Orion Internal Systems ? Operational
Orion Case Management System Operational
Orion Phone System Operational
Orion Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ASTRO/Custom Indexing - Monthly Maintenance Aug 18, 2025 15:30-19:30 CDT

Orion will be performing scheduled maintenance on ASTRO on Monday, August 18, starting at 3:30 p.m. Central Time. Maintenance is expected to take approximately 4 hours. During this window, users of ASTRO and Orion Custom Indexing may experience a disruption of service. Please note that this maintenance window is subject to change and may be rescheduled if necessary.

If you have any questions, please contact SME-ASTRO@Orion.com or SMECustomIndexing@Orion.com. Thank you for your patience.
Posted on Aug 15, 2025 - 12:48 CDT
Aug 17, 2025

No incidents reported today.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
Eclipse Tax Loss Harvesting Tool Issue
Resolved - This incident has been resolved.
Aug 14, 14:00 CDT
Investigating - We’ve identified an issue with the Eclipse Tax Loss Harvesting Tool, which is currently unavailable. Our team is actively working to correct the problem and restore functionality.

Thank you for your patience as we work toward a resolution.
Aug 14, 12:03 CDT
Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025
Fidelity File Delivery Delay 8/8/2025
Resolved - Good Morning,

Fidelity experienced a file delivery delay this morning. At this time, data files have been successfully retrieved and processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 1-2 hours from normal completion times.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,
Orion Data Team

Please do not reply to this email.
Aug 8, 05:58 CDT
Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

Aug 5, 2025

No incidents reported.

Aug 4, 2025

No incidents reported.

Aug 3, 2025

No incidents reported.

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