Orion Advisor Technology, LLC Status

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

Fidelity File Delivery Delay 10/31/2025

Resolved - Good Morning,

Fidelity experienced a file delivery delay this morning. At this time, data files have been successfully retrieved and processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 1-2 hours from normal completion times.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,
Orion Data Team

Please do not reply to this email.
Oct 31, 06:26 CDT

Oct 30, 2025

ASTRO/OCI Intermittent Issues

Resolved - This incident has been resolved.
Oct 30, 12:17 CDT

Investigating - ASTRO and Orion Custom Indexing are experiencing intermittent issues. Some Orion clients may experience slowness or difficulty accessing their accounts. Certain online functionality may currently be unavailable. We're working to restore full connectivity and apologize for any inconvenience.
Oct 30, 11:24 CDT

Eclipse Import and Analytics Issue

Resolved - This incident has been resolved.
Oct 30, 08:47 CDT

Investigating - Orion has identified an issue affecting Eclipse imports and analytics. Our team is actively working to resolve the issue and restore full functionality.

Thank you for your patience.
Oct 30, 08:12 CDT

Fidelity File Delivery Delay 10/30/2025

Resolved - Good Morning,

Fidelity experienced a file delivery delay this morning. At this time, data files have been successfully retrieved and processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 1-2 hours from normal completion times.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,
Orion Data Team

Please do not reply to this email.
Oct 30, 06:15 CDT

Oct 29, 2025

No incidents reported.

Oct 28, 2025

Fidelity File Delivery Delay 10/28/2025

Resolved - Good Morning,

Fidelity experienced a file delivery delay this morning. At this time, data files have been successfully retrieved and processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 1-2 hours from normal completion times.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,
Orion Data Team

Please do not reply to this email.
Oct 28, 06:02 CDT

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

Intermittent Issues with Eclipse Analytics and Imports

Resolved - This incident has been resolved.
Oct 21, 11:34 CDT

Investigating - Eclipse Analytics and Imports are experiencing intermittent issues, which may cause slower processing times. Once analytics are complete, users can proceed with trading as normal. We are working to restore full connectivity and apologize for any inconvenience.
Oct 21, 10:41 CDT

Performance Issues with Amazon Web Services (AWS)

Resolved - This incident has been resolved.
Oct 21, 07:15 CDT

Update - Orion is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat (Gila) and phone (Twilio) support have been restored through our third-party providers.

We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service.
Oct 20, 15:19 CDT

Update - Orion is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat is now restored via our third-party provider, Glia.

We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service.
Oct 20, 14:26 CDT

Update - Due to the ongoing AWS outage, Orion's third-party service providers, Redshift and Snowflake data sharing services are currently impacted and unavailable. Our team is actively monitoring AWS recovery updates and will restore services once AWS operations stabilize.
Oct 20, 12:05 CDT

Update - We’ve identified that the ongoing AWS outage is currently impacting the Trends platform. Users may experience slowness or limited functionality while accessing Trends.

Our team is actively monitoring the situation and will provide updates as more information becomes available.

We appreciate your patience and understanding during this time.
Oct 20, 10:26 CDT

Update - Glia services are currently unavailable due to the ongoing AWS outage, and phone connectivity is also affected through our third-party provider, Twilio. As a result, live chat is temporarily unavailable.

We recommend submitting a case through the Orion Support App as the primary method for contacting Orion Service at this time.

Thank you for your patience and understanding.
Oct 20, 10:25 CDT

Update - Glia/Twilio services are also affected by the AWS outage, which may impact phone connectivity. We recommend contacting Orion Service via live chat or by submitting a case through the Orion Support App instead of calling at this time.

Thank you for your patience and understanding.
Oct 20, 09:41 CDT

Investigating - We are currently experiencing performance issues related to our third-party service provider, Amazon Web Services (AWS). System availability and performance is a top priority for both Orion and AWS, and AWS is aware of and actively working to resolve the issue.
We will keep you informed as updates become available.

Thank you for your understanding and patience during this time.
Oct 20, 07:05 CDT

Oct 20, 2025

Eclipse Trade Execution Issue Related to AWS Outage

Resolved - We have confirmed that all Eclipse services have been fully restored.
Oct 20, 16:13 CDT

Update - We’ve confirmed that the Eclipse FIX connection is now back online.

However, the ongoing AWS outage is still impacting other Eclipse trade tools, and users may continue to experience issues with trades not generating as expected.

We appreciate your patience and understanding as we work to fully restore functionality.
Oct 20, 14:03 CDT

Update - The ongoing AWS outage is now impacting Eclipse trade tools. As a result, users may not see trades being generated as expected.

We appreciate your patience and understanding as we work to restore full functionality.
Oct 20, 12:44 CDT

Update - The AWS outage is now impacting Eclipse imports and analytics. Eclipse users may be slower than usual runtime for analytics. Thank you for your patience and understanding.
Oct 20, 10:30 CDT

Update - We have confirmed that the Eclipse FIX connection is currently being impacted by the AWS outage. As a temporary workaround, we recommend using trade files in Eclipse until the issue is resolved.

Thank you for your patience and understanding.
Oct 20, 08:54 CDT

Investigating - We’ve identified an issue related to the ongoing Amazon Web Services (AWS) outage that may prevent users from sending trade orders via the FIX connection in the Eclipse trading platform.

This issue is limited to Eclipse and is not affecting TOM users. Our team is actively working on a resolution.

Thank you for your patience and understanding.
Oct 20, 08:34 CDT

Oct 19, 2025

No incidents reported.

All Systems Operational

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