Orion Advisor Technology, LLC Status

All Systems Operational

About This Site

Welcome to the Orion Status page. The page is designed to help our users stay on top of any system glitches, scheduled maintenance, or potential outages.

Platforms Operational

Orion Connect Operational

Advisorlynx.com Operational

Mobile App Operational

Client Portal Operational

Reporting Operational

Citrix / Advisor Desktop Operational

www.OrionAdvisor.com Operational

Orion Social Operational

TOM Operational

Eclipse Operational

FIX Trading Operational

ASTRO Operational

Financial Planning Operational

Advisor Portal Operational

Custom Import Operational

RMD Dashboard Operational

Queries Operational

Trends Operational

Communities Operational

Manage Users Operational

Orion Custom Indexing Operational

Server Instances Operational

Instance 1 Operational

Instance 2 Operational

Instance 10 Operational

Instance 11 Operational

Instance 12 Operational

Instance 13 Operational

Instance 14 Operational

Instance 15 Operational

Instance 16 Operational

Instance 20 Operational

Instance 21 Operational

Instance 22 Operational

Instance 23 Operational

Instance 3 Operational

Instance 24 Operational

Instance 25 Operational

Instance 26 Operational

Instance 27 Operational

Instance 7005 Operational

Instance 7010 Operational

Instance 7018 Operational

Instance 7023 Operational

Instance 7025 Operational

Instance 7026 Operational

Instance 7015 Operational

Instance 7016 Operational

Instance 7009 Operational

Orion Internal Systems Operational

Orion Case Management System Operational

Orion Phone System Operational

Orion Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 13, 2026

No incidents reported today.

Jun 12, 2026

Monitoring ASTRO Sync Delays for Some Users

Resolved - This incident has been resolved.
Jun 12, 12:04 CDT

Investigating - We are investigating an issue affecting a small number of ASTRO firms where sync processes are delayed or not completing successfully.

Impacted users may experience delays in data updates and sync completion. In some cases, optimization processes may run more slowly than expected or be temporarily unavailable.

Our team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available.
Jun 12, 11:22 CDT

Intermittent SMS Delivery Issues Affecting Login Verification Codes

Resolved - This incident has been resolved.
Jun 12, 11:50 CDT

Investigating - We are currently monitoring an industry-wide issue affecting SMS delivery through a third-party provider, which may prevent some users from receiving login verification codes. The provider has acknowledged intermittent disruptions impacting certain U.S. carriers.

At this time, this is not specific to Orion and may affect services across multiple platforms. We are actively tracking the situation and working with our provider to receive updates.

As a workaround, users can use alternate authentication methods, such as email or an authenticator app, where available.

We will continue to provide updates as more information becomes available.

Thank you for your patience and understanding.
Jun 10, 09:37 CDT

Jun 11, 2026

No incidents reported.

Jun 10, 2026

Jun 9, 2026

Schwab Fix Connection Issue

Resolved - Schwab has confirmed that previously rejected orders may now be resubmitted.

Please note that any rejected block or mutual fund order must be sent back to the TOM/Eclipse orders grid and reprocessed before being resent. This will help ensure the order is accepted and prevent additional rejections at Schwab.
Jun 9, 12:35 CDT

Monitoring - Orion has been notified by Fix Flyer the Schwab FIX session is now working as expected. Orion is waiting for confirmation from Schwab that orders rejected as FLYER-SCHWFLY FIX SESSION IS DOWN can be resent. If you have any questions, please reach out to Schwab directly.
Jun 9, 12:14 CDT

Investigating - We have been alerted by Schwab that their FIX connection is currently experiencing intermittent issues. While this is being addressed, we recommend reaching out to Schwab for further guidance. We will provide an update as soon as Schwab resolves the issue. In the meantime, users can enable their Schwab Trade File in TOM/Eclipse as a temporary workaround.

Thank you for your understanding and patience.
Jun 9, 11:54 CDT

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

Gateway Timeouts in ASTRO

Resolved - This incident has been resolved.
Jun 3, 14:38 CDT

Monitoring - Optimization functionality has been restored, and normal trading has resumed. We recommend retrying optimization requests at this time. If issues persist, please contact SME-ASTRO@orion.com. Thank you for your patience.
Jun 3, 14:03 CDT

Investigating - We are investigating an issue where ASTRO users are experiencing 504 Gateway Timeouts or other errors when attempting to run optimizations or use other functionality in ASTRO Advanced. We have identified the cause and are working on implementing a solution. We will share additional updates as the resolution progresses. Please contact SME-ASTRO@orion.com with any questions, and thank you for your patience.
Jun 3, 12:16 CDT

Schwab File Delivery Delay 6/3/26

Resolved - Good Morning,

Schwab experienced a file delivery delay this morning. At this time, data files have been successfully retrieved and processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 1-2 hours from normal completion times.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,
Orion Data Team

Please do not reply to this email.
Jun 3, 06:45 CDT

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.