All Systems Operational

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Welcome to the Orion Status page. The page is designed to help our users stay on top of any system glitches, scheduled maintenance, or potential outages.

Uptime over the past 90 days. View historical uptime.
Platforms ? Operational
90 days ago
100.0 % uptime
Today
Orion Connect Operational
Advisorlynx.com Operational
Mobile App Operational
Client Portal Operational
Reporting Operational
Citrix / Advisor Desktop Operational
www.OrionAdvisor.com Operational
Orion Social Operational
TOM Operational
90 days ago
100.0 % uptime
Today
Eclipse Operational
90 days ago
100.0 % uptime
Today
FIX Trading Operational
90 days ago
100.0 % uptime
Today
ASTRO Operational
90 days ago
100.0 % uptime
Today
Financial Planning Operational
90 days ago
100.0 % uptime
Today
Advisor Portal Operational
90 days ago
100.0 % uptime
Today
Custom Import Operational
90 days ago
100.0 % uptime
Today
RMD Dashboard Operational
90 days ago
100.0 % uptime
Today
Queries Operational
90 days ago
100.0 % uptime
Today
Trends Operational
90 days ago
100.0 % uptime
Today
Server Instances ? Operational
90 days ago
100.0 % uptime
Today
Instance 1 Operational
Instance 2 Operational
Instance 10 Operational
Instance 11 Operational
Instance 12 Operational
Instance 13 Operational
Instance 14 Operational
Instance 15 Operational
Instance 16 Operational
Instance 20 Operational
Instance 21 Operational
Instance 22 Operational
Instance 23 Operational
Instance 3 ? Operational
Instance 24 ? Operational
Instance 25 Operational
Instance 26 Operational
Instance 27 Operational
Instance 7005 Operational
90 days ago
100.0 % uptime
Today
Instance 7010 Operational
90 days ago
100.0 % uptime
Today
Instance 7018 Operational
90 days ago
100.0 % uptime
Today
Instance 7023 Operational
90 days ago
100.0 % uptime
Today
Instance 7025 Operational
90 days ago
100.0 % uptime
Today
Instance 7026 Operational
90 days ago
100.0 % uptime
Today
Instance 7015 Operational
90 days ago
100.0 % uptime
Today
Instance 7016 Operational
90 days ago
100.0 % uptime
Today
Instance 7009 Operational
90 days ago
100.0 % uptime
Today
Orion Internal Systems ? Operational
Orion Case Management System Operational
Orion Phone System Operational
Orion Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
ASTRO Cost Basis Restriction Enhancements Being Temporarily Rolled Back
Resolved - This incident has been resolved.
Apr 23, 11:40 CDT
Identified - The ASTRO Team recently deployed an enhancement to restrict positions missing cost basis within the optimizer, aiming to reduce the frequency of failed optimizations due to missing cost basis. However, we identified an issue where this restriction was not automatically removed once cost basis was applied to the position.

While we work on identifying the root cause and creating a resolution, we have decided to roll back the deployment to avoid errant restrictions being placed or kept. Consequently, optimizations where a position is missing cost basis will fail, as they did prior to the deployment. Advisors can work with SME Cost Basis to determine the reason and resolution for the missing cost basis. Alternatively, they can exclude the position in Portfolio Audit and re-sync the account to ASTRO, which should then optimize without reference to the excluded position.

This page will be updated once a resolution is deployed. Please contact SME-ASTRO@orion.com with any concerns, and thank you for your patience.
Mar 27, 14:13 CDT
Investigating Legacy Report Builder (RB2) Platform Service Disruption
Resolved - This incident has been resolved.
Apr 23, 08:58 CDT
Investigating - We are currently experiencing an unexpected service disruption impacting the RB2 platform. Our teams are actively investigating the issue and working to restore access as quickly as possible.
Apr 23, 07:58 CDT
Apr 22, 2025

No incidents reported.

Apr 21, 2025
ASTRO/Custom Indexing - Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 21, 19:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 15:30 CDT
Scheduled - Orion will be performing scheduled maintenance on ASTRO on Monday, April 21, starting at 3:30 p.m. Central Time. Maintenance is expected to take approximately 4 hours. During this window, users of ASTRO and Orion Custom Indexing may experience a disruption of service. Please note that this maintenance window is subject to change and may be rescheduled if necessary.

If you have any questions, please contact SME-ASTRO@Orion.com or SMECustomIndexing@Orion.com. Thank you for your patience.
Apr 16, 15:10 CDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Advisor Portal Latency Issues
Resolved - This incident has been resolved.
Apr 16, 10:17 CDT
Investigating - Users are currently experiencing access or slowness issues when accessing the Advisor Portal. Our team is actively working to resolve the issue and restore services as quickly as possible. We appreciate your patience during this time.

Please don’t hesitate to reach out to our service team should you need assistance, as they remain available as always to support your needs.
Apr 15, 16:21 CDT
Apr 15, 2025
Trends application is not showing any data
Resolved - This incident has been resolved.
Apr 15, 13:06 CDT
Investigating - The Trends application is currently not displaying any data. Our development team and third-party providers are working to resolve this issue as quickly as possible. Thank you for your patience.
Apr 15, 12:51 CDT
Apr 14, 2025
Trends application is not showing any data
Resolved - This incident has been resolved.
Apr 14, 15:47 CDT
Investigating - The Trends application is currently not displaying any data. Our development team and third-party providers are working to resolve this issue as quickly as possible. Thank you for your patience.
Apr 14, 15:09 CDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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