Orion Connect - Connectivity Incident
Resolved
This incident has been resolved.
Posted Oct 05, 2021 - 16:36 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 05, 2021 - 16:08 CDT
Update
We are continuing to investigate this issue.
Posted Oct 05, 2021 - 15:44 CDT
Investigating
We have identified an issue that may prevent users from logging into the Orion Connect platform and users already connected may encounter slowness or the inability to launch Apps or features.
Posted Oct 05, 2021 - 15:11 CDT
This incident affected: Orion Internal Systems (Orion Case Management System, Orion Phone System, Orion Email), Platforms (Orion Connect, Advisorlynx.com, Mobile App, Client Portal, Reporting, Citrix / Advisor Desktop, www.OrionAdvisor.com, Orion Social, TOM, Eclipse, FIX Trading), and Server Instances (Instance 1, Instance 2, Instance 10, Instance 11, Instance 12, Instance 13, Instance 14, Instance 15, Instance 16, Instance 20, Instance 21, Instance 22, Instance 23, Instance 3, Instance 24, Instance 25, Instance 26, Instance 27).