Orion Connect - Eclipse Incident

Incident Report for Orion Advisor Technology, LLC

Resolved

This incident has been resolved.
Posted Nov 29, 2023 - 17:01 CST

Investigating

The Eclipse team has identified an issue with the Rebalance tool which is currently causing clients to experience duplicate trade orders in Eclipse. We are actively working to resolve the issue now. Please carefully review your trade orders prior to execution. We apologize for the inconvenience.
Posted Nov 29, 2023 - 13:35 CST
This incident affected: Server Instances (Instance 1, Instance 2, Instance 10, Instance 11, Instance 12, Instance 13, Instance 14, Instance 15, Instance 16, Instance 20, Instance 21, Instance 22, Instance 23, Instance 3, Instance 24, Instance 25, Instance 26, Instance 27, Instance 7005, Instance 7010, Instance 7018, Instance 7023, Instance 7025, Instance 7026, Instance 7015, Instance 7016) and Platforms (Eclipse).
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