All Systems Operational

About This Site

Welcome to the Orion Status page. The page is designed to help our users stay on top of any system glitches, scheduled maintenance, or potential outages.

Platforms ? Operational
Orion Connect Operational
Advisorlynx.com Operational
Mobile App Operational
Client Portal Operational
Reporting Operational
Citrix / Advisor Desktop Operational
www.OrionAdvisor.com Operational
Orion Social Operational
TOM Operational
Eclipse Operational
FIX Trading Operational
ASTRO Operational
Financial Planning Operational
Advisor Portal Operational
Custom Import Operational
RMD Dashboard Operational
Queries Operational
Trends Operational
Communities Operational
Manage Users Operational
Orion Custom Indexing ? Operational
Server Instances ? Operational
Instance 1 Operational
Instance 2 Operational
Instance 10 Operational
Instance 11 Operational
Instance 12 Operational
Instance 13 Operational
Instance 14 Operational
Instance 15 Operational
Instance 16 Operational
Instance 20 Operational
Instance 21 Operational
Instance 22 Operational
Instance 23 Operational
Instance 3 ? Operational
Instance 24 ? Operational
Instance 25 Operational
Instance 26 Operational
Instance 27 Operational
Instance 7005 Operational
Instance 7010 Operational
Instance 7018 Operational
Instance 7023 Operational
Instance 7025 Operational
Instance 7026 Operational
Instance 7015 Operational
Instance 7016 Operational
Instance 7009 Operational
Orion Internal Systems ? Operational
Orion Case Management System Operational
Orion Phone System Operational
Orion Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ASTRO/Custom Indexing - Monthly Maintenance Nov 18, 2025 15:30-19:30 CST

Orion will be performing scheduled maintenance on ASTRO on Tuesday, November 18, starting at 3:30 p.m. Central Time. Maintenance is expected to take approximately 4 hours. During this window, users of ASTRO and Orion Custom Indexing may experience a disruption of service. Please note that this maintenance window is subject to change and may be rescheduled if necessary. If you have any questions, please contact SME-ASTRO@Orion.com or SMECustomIndexing@Orion.com. Thank you for your patience.
Posted on Nov 14, 2025 - 09:52 CST
Nov 17, 2025

No incidents reported today.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Fidelity File Delivery Delay 11/13/2025
Resolved - Good Morning,

Fidelity experienced a file delivery delay this morning. At this time, data files have been successfully retrieved and processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 1-2 hours from normal completion times.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,
Orion Data Team

Please do not reply to this email.
Nov 13, 06:10 CST
Nov 12, 2025

No incidents reported.

Nov 11, 2025
Intermittent Errors in Orion Connect
Resolved - This incident has been resolved.
Nov 11, 19:14 CST
Investigating - We’ve identified an intermittent issue that may affect your ability to navigate and perform actions within Orion Connect. Our team is actively working to resolve the issue as quickly as possible.

Thank you for your patience and understanding.
Nov 11, 13:54 CST
Intermittent Errors in Orion Connect
Resolved - This incident has been resolved.
Nov 11, 13:04 CST
Investigating - We’ve identified an intermittent issue that may affect your ability to navigate and perform actions within Orion Connect. Our team is actively working to resolve the issue as quickly as possible.

Thank you for your patience and understanding.
Nov 11, 09:19 CST
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
ASTRO Blended Benchmark Issue – Models Not Totaling 100%
Resolved - After further review and testing, Orion has determined that the recent production incident affecting ASTRO and Orion Custom Indexing blended benchmarks was not widespread but instead isolated to two firms.

Although the impact was limited, we have deployed new code to provide an additional guardrail against potential benchmark issues. We’ve also added enhanced error handling and messaging to help notify advisors of any future issues.

Orion has been in direct communication with the affected firms and will continue working closely with them to monitor the resolution and assess any impact.

All other ASTRO and Orion Custom Indexing users may resume normal operations.

We apologize for any disruption this incident may have caused and sincerely appreciate your understanding. For any questions or concerns, please contact SME-ASTRO@orion.com or SMECustomIndexing@orion.com.
Nov 5, 09:37 CST
Identified - A solution to this incident has been identified and is currently being refined for deployment, which is expected by the morning of Wednesday, November 5.

In the meantime, we continue to recommend that advisors refrain from optimizing and trading accounts that use a blended benchmark where one or more components are user-created models (identified by the prefix MODEL_).

We appreciate your continued patience as we work to resolve this issue.
Nov 4, 16:30 CST
Investigating - A production incident has been opened to investigate an issue affecting certain ASTRO and Custom Indexing users. The issue impacts strategies using blended benchmarks that include both Orion-provided benchmarks and user-created models.

Currently, ASTRO is recognizing only the benchmark portion of these blended benchmarks, resulting in totals that do not equal 100%.

Until the root cause is identified and resolved, please refrain from optimizing accounts that use blended benchmarks. Strategies using a single benchmark or a single model are not affected.

We appreciate your patience and will provide updates as more information becomes available.
Nov 4, 14:07 CST
Nov 4, 2025
Intermittent Issues with Eclipse Analytics
Resolved - This incident has been resolved.
Nov 4, 08:19 CST
Investigating - Eclipse Analytics is currently experiencing intermittent issues that may result in slower processing times. Once analytics are complete, users can proceed with trading as normal.

Our team is working to restore full functionality. We apologize for any inconvenience and appreciate your patience.
Nov 4, 07:41 CST
Fidelity File Delivery Delay 11/4/2025
Resolved - Good Morning,

Fidelity experienced a file delivery delay this morning. At this time, data files have been successfully retrieved and processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 1-2 hours from normal completion times.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,
Orion Data Team

Please do not reply to this email.
Nov 4, 05:57 CST
Nov 3, 2025

No incidents reported.

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