All Systems Operational

About This Site

Welcome to the Orion Status page. The page is designed to help our users stay on top of any system glitches, scheduled maintenance, or potential outages.

Platforms ? Operational
90 days ago
100.0 % uptime
Today
Orion Connect Operational
Advisorlynx.com Operational
Mobile App Operational
Client Portal Operational
Reporting Operational
Citrix / Advisor Desktop Operational
www.OrionAdvisor.com Operational
Orion Social Operational
TOM Operational
90 days ago
100.0 % uptime
Today
Eclipse Operational
90 days ago
100.0 % uptime
Today
FIX Trading Operational
90 days ago
100.0 % uptime
Today
Server Instances ? Operational
Instance 1 Operational
Instance 2 Operational
Instance 10 Operational
Instance 11 Operational
Instance 12 Operational
Instance 13 Operational
Instance 14 Operational
Instance 15 Operational
Instance 16 Operational
Instance 20 Operational
Instance 21 Operational
Instance 22 Operational
Instance 23 Operational
Instance 3 ? Operational
Instance 24 ? Operational
Instance 25 Operational
Instance 26 Operational
Instance 27 Operational
Orion Internal Systems ? Operational
Orion Case Management System Operational
Orion Phone System Operational
Orion Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Technology Release - May 2022 May 20, 21:00 - May 22, 23:00 CDT
This weekend, from Friday, May 20 (9 PM CT) until Sunday, May 22 (11 PM CT), we will be releasing our newest updates to the Orion platform. As we roll out these update, there will be periods of time when the Orion platforms will not be available (mainly on Friday night and early Saturday). Immediately following the release on Saturday morning, the Orion staff will be performing a detailed review of all Orion systems and applications to ensure all aspects are working correctly and all new functionality has rolled out properly.
Posted on May 18, 08:12 CDT
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Resolved - Good Morning,

We experienced a technical issue this morning causing processing delays for Fidelity/NFS data files. At this time, the issue has been rectified and files have been successfully processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 2 hours from normal completion times.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,
Orion Data Team
Please do not reply to this email.

May 17, 05:56 CDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Resolved - An optimization was released last night to speed up the wash sale check in the analytics process. This morning an issue was identified where the system was not properly flagging wash sales on trades. Once the issue was identified, we rolled back the change from last night at 9:30 CT. If you need to review wash sales going forward, analytics will need to be run on the applicable portfolios prior to review.
May 13, 09:52 CDT
May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Resolved - This incident has been resolved.
May 10, 13:00 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 11:57 CDT
Investigating - We are currently investigating the TD cost basis file delay. We currently don't have an ETA. We will provide an update when one becomes available.
May 10, 08:38 CDT
Resolved - Good Morning,

We experienced a file delivery delay this morning impacting cash position files for Fidelity IWS and NFS accounts. At this time, these data files have been successfully retrieved and processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 2 hours from normal completion times.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.


Thank you,
Orion Data Team
Please do not reply to this email.

May 10, 05:15 CDT
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.