All Systems Operational

About This Site

Welcome to the Orion Status page. The page is designed to help our users stay on top of any system glitches, scheduled maintenance, or potential outages.

Platforms ? Operational
90 days ago
100.0 % uptime
Today
Orion Connect Operational
Advisorlynx.com Operational
Mobile App Operational
Client Portal Operational
Reporting Operational
Citrix / Advisor Desktop Operational
www.OrionAdvisor.com Operational
Orion Social Operational
TOM Operational
90 days ago
100.0 % uptime
Today
Eclipse Operational
90 days ago
100.0 % uptime
Today
FIX Trading Operational
90 days ago
100.0 % uptime
Today
Server Instances ? Operational
Instance 1 Operational
Instance 2 Operational
Instance 10 Operational
Instance 11 Operational
Instance 12 Operational
Instance 13 Operational
Instance 14 Operational
Instance 15 Operational
Instance 16 Operational
Instance 20 Operational
Instance 21 Operational
Instance 22 Operational
Instance 23 Operational
Instance 3 ? Operational
Instance 24 ? Operational
Instance 25 Operational
Instance 26 Operational
Instance 27 Operational
Orion Internal Systems ? Operational
Orion Case Management System Operational
Orion Phone System Operational
Orion Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 13, 2022

No incidents reported today.

Aug 12, 2022

No incidents reported.

Aug 11, 2022
Resolved - Good Morning,

Schwab experienced a file delivery delay this morning. At this time, data files have been successfully retrieved and processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. However, we do anticipate the potential for reconciliation delays up to 2-3 hours from normal completion times for Schwab.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Aug 11, 06:00 CDT
Aug 10, 2022
Resolved - This incident has been resolved.
Aug 10, 11:30 CDT
Investigating - We are working to address database issues that a subset of clients are currently experiencing. Those with impacted databases may experience slowness when loading data tables, editing or running reports.
Aug 5, 10:31 CDT
Resolved - This incident has been resolved.
Aug 10, 11:08 CDT
Investigating - ASTRO users are receiving an error when attempting to run optimizations from Eclipse. The ASTRO Team is working to quickly resolve this error. Optimizations can be run in ASTRO Advanced while this error is being resolved.
Aug 10, 08:45 CDT
Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Aug 4, 2022

No incidents reported.

Aug 3, 2022
Resolved - Good morning,

This issue is resolved and all expected TD rep codes have now been imported into Orion.

Please continue to be diligent in checking the status of your daily reconciliation this morning to ensure ALL expected TD rep codes have been reconciled by Orion by monitoring the Reconciliation Status app. Completing daily reconciliation in a timely and accurate manner is our top priority.

If you have already received notification from Orion that your TD Ameritrade reconciliation is complete, you can disregard this message.

Thank you,

Orion Data Team
Please do not reply to this email.

Aug 3, 09:40 CDT
Identified - Good morning,

We are currently experiencing data reconciliation delays for select TD Ameritrade rep code's this morning due to a technical processing issue.

Please be diligent in checking the status of your daily reconciliation this morning to ensure ALL expected TD rep codes have been reconciled by Orion by monitoring the Reconciliation Status app. Completing daily reconciliation in a timely and accurate manner is our top priority.

If you have already received notification from Orion that your TD Ameritrade reconciliation is complete, you can disregard this message.

Thank you,

Orion Data Team
Please do not reply to this email.

Aug 3, 08:28 CDT
Resolved - Good morning,

This item has been resolved. All held positions are updated and reflect the transaction and unit balance including the corporate action activity. Please be cognizant that this security is currently involved in a corporate action if trading this asset today.

Thank you,
Orion Data Team
Please do not reply to this email.

Aug 3, 06:18 CDT
Monitoring - Good morning,

HAVN LIFE SCIENCES INC, Ticker: HAVLF is undergoing a Beginning of Day Corporate Action effective today, 8/3/2022. The Corporate Action team is in the process of completing the reconciliation of this action. At this time, please refrain from trading on this ticker until an update that reconciliation of this action is complete is provided.

Thank you,
Orion Data Team
Please do not reply to this email.

Aug 3, 06:01 CDT
Aug 2, 2022
Resolved - This incident has been resolved.
Aug 2, 06:51 CDT
Update - Good morning,

This item has been resolved. All held positions are updated and reflect the transaction and unit balance including the corporate action activity. Please be cognizant that this security is currently involved in a corporate action if trading this asset today.

Thank you,
Orion Data Team
Please do not reply to this email

Aug 2, 06:51 CDT
Investigating - Good morning,

HORIZONS MARIJUANA LIFE SCIENCES INDEX ETF (HMLSF) underwent a Reverse Split effective today, 08/02/2022. Orion matches the transactional information and share balances as received from the custodian in today’s data file delivery initially and will adjust the position balances for all held positions to reflect the corporate action. Orion is in the process of updating positions to reflect the custodian transaction and unit balance including the corporate action activity. Further correspondence will be sent within the hour once all positions reflect the corporate action.

Thank you,
Orion Data Team
Please do not reply to this email.

Aug 2, 06:30 CDT
Resolved - Good morning,

This item has been resolved. All held positions are updated and reflect the transaction and unit balance including the corporate action activity. Please be cognizant that this security is currently involved in a corporate action if trading this asset today.

Thank you,
Orion Data Team
Please do not reply to this email

Aug 2, 06:51 CDT
Investigating - Good morning,

HORIZONS US MARIJUANA INDEX ETF (44055B107) underwent a Reverse Split effective today,08/02/2022. Orion matches the transactional information and share balances as received from the custodian in today’s data file delivery initially and will adjust the position balances for all held positions to reflect the corporate action. Orion is in the process of updating positions to reflect the custodian transaction and unit balance including the corporate action activity. Further correspondence will be sent within the hour once all positions reflect the corporate action.

Thank you,
Orion Data Team
Please do not reply to this email.

Aug 2, 06:31 CDT
Resolved - Good morning,

This item has been resolved. All held positions are updated and reflect the transaction and unit balance including the corporate action activity. Please be cognizant that this security is currently involved in a corporate action if trading this asset today.

Thank you,
Orion Data Team
Please do not reply to this email

Aug 2, 06:50 CDT
Investigating - Good morning,

HORIZONS PSYCHEDELIC STK INDEX ETF (HPSYF) underwent a Reverse Split effective today,08/02/2022. Orion matches the transactional information and share balances as received from the custodian in today’s data file delivery initially and will adjust the position balances for all held positions to reflect the corporate action. Orion is in the process of updating positions to reflect the custodian transaction and unit balance including the corporate action activity. Further correspondence will be sent within the hour once all positions reflect the corporate action.

Thank you,
Orion Data Team
Please do not reply to this email.

Aug 2, 06:32 CDT
Aug 1, 2022
Resolved - This incident has been resolved.
Aug 1, 06:56 CDT
Update - Good morning,

This item has been resolved. All held positions are updated and reflect the transaction and unit balance including the corporate action activity. Please be cognizant that this security is currently involved in a corporate action if trading this asset today.

Thank you,
Orion Data Team
Please do not reply to this email.

Aug 1, 06:55 CDT
Investigating - Good morning,

Quoin Pharmaceuticals Ltd ADS (QNRX) underwent a Reverse Stock Split effective today, 08/01/2022. Orion matches the transactional information and share balances as received from the custodian in today’s data file delivery initially and will adjust the position balances for all held positions to reflect the corporate action. Orion is in the process of updating positions to reflect the custodian transaction and unit balance including the corporate action activity. Further correspondence will be sent within the hour once all positions reflect the corporate action.

Thank you,
Orion Data Team
Please do not reply to this email.

Aug 1, 06:42 CDT
Jul 31, 2022

No incidents reported.

Jul 30, 2022
Completed - The scheduled maintenance has been completed.
Jul 30, 20:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 14:00 CDT
Scheduled - On Saturday, July 30, Orion will be performing scheduled maintenance beginning at 2:00pm CST and ending at 8:00pm CST. We expect there to be a 5-15 minute disruption of service at the beginning of this maintenance window. For the remaining maintenance window, any updates made in the Orion system may not be reflected until the maintenance is complete at 8:00pm CST.

Thank you,

Technology Support Team

Please do not reply to this email.

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Jul 26, 12:10 CDT