Welcome to the Orion Status page. The page is designed to help our users stay on top of any system glitches, scheduled maintenance, or potential outages.
Platforms
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Operational
90 days ago
100.0
% uptime
Today
Orion Connect
Operational
Advisorlynx.com
Operational
Mobile App
Operational
Client Portal
Operational
Reporting
Operational
Citrix / Advisor Desktop
Operational
www.OrionAdvisor.com
Operational
Orion Social
Operational
TOM
Operational
90 days ago
100.0
% uptime
Today
Eclipse
Operational
90 days ago
100.0
% uptime
Today
FIX Trading
Operational
90 days ago
100.0
% uptime
Today
Server Instances
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Operational
Instance 1
Operational
Instance 2
Operational
Instance 10
Operational
Instance 11
Operational
Instance 12
Operational
Instance 13
Operational
Instance 14
Operational
Instance 15
Operational
Instance 16
Operational
Instance 20
Operational
Instance 21
Operational
Instance 22
Operational
Instance 23
Operational
Instance 3
?
Operational
Instance 24
?
Operational
Instance 25
Operational
Instance 26
Operational
Instance 27
Operational
Orion Internal Systems
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Operational
Orion Case Management System
Operational
Orion Phone System
Operational
Orion Email
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Schwab experienced a file delivery delay this morning. At this time, data files have been successfully retrieved and processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. However, we do anticipate the potential for reconciliation delays up to 2-3 hours from normal completion times for Schwab.
Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.
Aug 11, 06:00 CDT
Resolved -
This incident has been resolved.
Aug 10, 11:30 CDT
Investigating -
We are working to address database issues that a subset of clients are currently experiencing. Those with impacted databases may experience slowness when loading data tables, editing or running reports.
Aug 5, 10:31 CDT
Resolved -
This incident has been resolved.
Aug 10, 11:08 CDT
Investigating -
ASTRO users are receiving an error when attempting to run optimizations from Eclipse. The ASTRO Team is working to quickly resolve this error. Optimizations can be run in ASTRO Advanced while this error is being resolved.
Aug 10, 08:45 CDT
This issue is resolved and all expected TD rep codes have now been imported into Orion.
Please continue to be diligent in checking the status of your daily reconciliation this morning to ensure ALL expected TD rep codes have been reconciled by Orion by monitoring the Reconciliation Status app. Completing daily reconciliation in a timely and accurate manner is our top priority.
If you have already received notification from Orion that your TD Ameritrade reconciliation is complete, you can disregard this message.
Thank you,
Orion Data Team Please do not reply to this email.
Aug 3, 09:40 CDT
Identified -
Good morning,
We are currently experiencing data reconciliation delays for select TD Ameritrade rep code's this morning due to a technical processing issue.
Please be diligent in checking the status of your daily reconciliation this morning to ensure ALL expected TD rep codes have been reconciled by Orion by monitoring the Reconciliation Status app. Completing daily reconciliation in a timely and accurate manner is our top priority.
If you have already received notification from Orion that your TD Ameritrade reconciliation is complete, you can disregard this message.
Thank you,
Orion Data Team Please do not reply to this email.
Aug 3, 08:28 CDT
This item has been resolved. All held positions are updated and reflect the transaction and unit balance including the corporate action activity. Please be cognizant that this security is currently involved in a corporate action if trading this asset today.
Thank you, Orion Data Team Please do not reply to this email.
Aug 3, 06:18 CDT
Monitoring -
Good morning,
HAVN LIFE SCIENCES INC, Ticker: HAVLF is undergoing a Beginning of Day Corporate Action effective today, 8/3/2022. The Corporate Action team is in the process of completing the reconciliation of this action. At this time, please refrain from trading on this ticker until an update that reconciliation of this action is complete is provided.
Thank you, Orion Data Team Please do not reply to this email.
Aug 3, 06:01 CDT
Resolved -
This incident has been resolved.
Aug 2, 06:51 CDT
Update -
Good morning,
This item has been resolved. All held positions are updated and reflect the transaction and unit balance including the corporate action activity. Please be cognizant that this security is currently involved in a corporate action if trading this asset today.
Thank you, Orion Data Team Please do not reply to this email
Aug 2, 06:51 CDT
Investigating -
Good morning,
HORIZONS MARIJUANA LIFE SCIENCES INDEX ETF (HMLSF) underwent a Reverse Split effective today, 08/02/2022. Orion matches the transactional information and share balances as received from the custodian in today’s data file delivery initially and will adjust the position balances for all held positions to reflect the corporate action. Orion is in the process of updating positions to reflect the custodian transaction and unit balance including the corporate action activity. Further correspondence will be sent within the hour once all positions reflect the corporate action.
Thank you, Orion Data Team Please do not reply to this email.
Aug 2, 06:30 CDT
This item has been resolved. All held positions are updated and reflect the transaction and unit balance including the corporate action activity. Please be cognizant that this security is currently involved in a corporate action if trading this asset today.
Thank you, Orion Data Team Please do not reply to this email
Aug 2, 06:51 CDT
Investigating -
Good morning,
HORIZONS US MARIJUANA INDEX ETF (44055B107) underwent a Reverse Split effective today,08/02/2022. Orion matches the transactional information and share balances as received from the custodian in today’s data file delivery initially and will adjust the position balances for all held positions to reflect the corporate action. Orion is in the process of updating positions to reflect the custodian transaction and unit balance including the corporate action activity. Further correspondence will be sent within the hour once all positions reflect the corporate action.
Thank you, Orion Data Team Please do not reply to this email.
Aug 2, 06:31 CDT
This item has been resolved. All held positions are updated and reflect the transaction and unit balance including the corporate action activity. Please be cognizant that this security is currently involved in a corporate action if trading this asset today.
Thank you, Orion Data Team Please do not reply to this email
Aug 2, 06:50 CDT
Investigating -
Good morning,
HORIZONS PSYCHEDELIC STK INDEX ETF (HPSYF) underwent a Reverse Split effective today,08/02/2022. Orion matches the transactional information and share balances as received from the custodian in today’s data file delivery initially and will adjust the position balances for all held positions to reflect the corporate action. Orion is in the process of updating positions to reflect the custodian transaction and unit balance including the corporate action activity. Further correspondence will be sent within the hour once all positions reflect the corporate action.
Thank you, Orion Data Team Please do not reply to this email.
Aug 2, 06:32 CDT
Resolved -
This incident has been resolved.
Aug 1, 06:56 CDT
Update -
Good morning,
This item has been resolved. All held positions are updated and reflect the transaction and unit balance including the corporate action activity. Please be cognizant that this security is currently involved in a corporate action if trading this asset today.
Thank you, Orion Data Team Please do not reply to this email.
Aug 1, 06:55 CDT
Investigating -
Good morning,
Quoin Pharmaceuticals Ltd ADS (QNRX) underwent a Reverse Stock Split effective today, 08/01/2022. Orion matches the transactional information and share balances as received from the custodian in today’s data file delivery initially and will adjust the position balances for all held positions to reflect the corporate action. Orion is in the process of updating positions to reflect the custodian transaction and unit balance including the corporate action activity. Further correspondence will be sent within the hour once all positions reflect the corporate action.
Thank you, Orion Data Team Please do not reply to this email.
Aug 1, 06:42 CDT
Completed -
The scheduled maintenance has been completed.
Jul 30, 20:01 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 14:00 CDT
Scheduled -
On Saturday, July 30, Orion will be performing scheduled maintenance beginning at 2:00pm CST and ending at 8:00pm CST. We expect there to be a 5-15 minute disruption of service at the beginning of this maintenance window. For the remaining maintenance window, any updates made in the Orion system may not be reflected until the maintenance is complete at 8:00pm CST.
Thank you,
Technology Support Team
Please do not reply to this email.
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Jul 26, 12:10 CDT