All Systems Operational

About This Site

Welcome to the Orion Status page. The page is designed to help our users stay on top of any system glitches, scheduled maintenance, or potential outages.

Uptime over the past 90 days. View historical uptime.
Platforms ? Operational
90 days ago
100.0 % uptime
Today
Orion Connect Operational
Advisorlynx.com Operational
Mobile App Operational
Client Portal Operational
Reporting Operational
Citrix / Advisor Desktop Operational
www.OrionAdvisor.com Operational
Orion Social Operational
TOM Operational
90 days ago
100.0 % uptime
Today
Eclipse Operational
90 days ago
100.0 % uptime
Today
FIX Trading Operational
90 days ago
100.0 % uptime
Today
ASTRO Operational
90 days ago
100.0 % uptime
Today
Financial Planning Operational
90 days ago
100.0 % uptime
Today
Server Instances ? Operational
90 days ago
100.0 % uptime
Today
Instance 1 Operational
Instance 2 Operational
Instance 10 Operational
Instance 11 Operational
Instance 12 Operational
Instance 13 Operational
Instance 14 Operational
Instance 15 Operational
Instance 16 Operational
Instance 20 Operational
Instance 21 Operational
Instance 22 Operational
Instance 23 Operational
Instance 3 ? Operational
Instance 24 ? Operational
Instance 25 Operational
Instance 26 Operational
Instance 27 Operational
Instance 7010 Operational
90 days ago
100.0 % uptime
Today
Instance 7018 Operational
90 days ago
100.0 % uptime
Today
Instance 7023 Operational
90 days ago
100.0 % uptime
Today
Instance 7025 Operational
90 days ago
100.0 % uptime
Today
Instance 7026 Operational
90 days ago
100.0 % uptime
Today
Instance 7015 Operational
90 days ago
100.0 % uptime
Today
Instance 7016 Operational
90 days ago
100.0 % uptime
Today
Orion Internal Systems ? Operational
Orion Case Management System Operational
Orion Phone System Operational
Orion Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 27, 2023

No incidents reported today.

May 26, 2023
Orion Connect - Connectivity Incident
Resolved - This incident has been resolved.
May 26, 07:53 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 25, 16:56 CDT
Investigating - We have identified an issue that may prevent users from logging into the Orion Connect platform and users already connected may encounter slowness or the inability to launch Apps or features.
May 25, 16:37 CDT
Potential Schwab Reconciliation Delays
Resolved - Good Morning,

We experienced an issue processing data files for Schwab this morning. At this time, the issue has been rectified and files have been successfully processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 2-3 hours from normal completion times.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,
Orion Data Team

Please do not reply to this email.
May 26, 05:42 CDT
May 25, 2023
May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023
Orion Connect - Eclipse Incident
Resolved - This incident has been resolved.
May 18, 16:33 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 10:12 CDT
Investigating - Orion Trading is currently reviewing an issue with Eclipse database Imports.  Our team is working to resolve this issue as quickly as possible. Thank you for your patience.
May 18, 10:06 CDT
May 17, 2023

No incidents reported.

May 16, 2023
Orion Connect - Eclipse Incident
Resolved - This incident has been resolved.
May 16, 08:10 CDT
Investigating - Orion Trading is currently reviewing an issue with Eclipse database Partial Imports when creating new sleeves for sleeve accounts. As a temporary workaround, you can create your new sleeves and then complete a Delta Import to ensure all new sleeve accounts sync over to Eclipse. Our team is working to resolve this issue as quickly as possible. Thank you for your patience.
May 15, 13:03 CDT
May 15, 2023
May 14, 2023

No incidents reported.

May 13, 2023

No incidents reported.

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