Orion Connect - ASTRO Issues
Monitoring - The team was able to restore the database to the state the system was in last Wednesday (1/5/22). Please make sure to re-add any restrictions or changes that you made between Wednesday (1/5/22) and this morning (1/10/22). We continue to research the root cause of the issue to stop this from happening in the future.
Jan 10, 16:31 CST
Investigating - The team is aware of an issue around Minimum Security Restrictions for ASTRO. A number of restrictions have been unexpectedly removed from the system, specifically around individual security restrictions and ESG restrictions. The team is trying to restore the data. However, we do not have an ETA. While we are working through this, please verify and/or re-enter any security restrictions for accounts that you intend to trade today.
Jan 10, 11:15 CST

About This Site

Welcome to the Orion Status page. The page is designed to help our users stay on top of any system glitches, scheduled maintenance, or potential outages.

Uptime over the past 90 days. View historical uptime.
Platforms ? Operational
90 days ago
100.0 % uptime
Today
Orion Connect Operational
Advisorlynx.com Operational
Mobile App Operational
Client Portal Operational
Reporting Operational
Citrix / Advisor Desktop Operational
www.OrionAdvisor.com Operational
Orion Social Operational
TOM Operational
90 days ago
100.0 % uptime
Today
Eclipse Operational
90 days ago
100.0 % uptime
Today
FIX Trading Operational
90 days ago
100.0 % uptime
Today
Server Instances ? Operational
Instance 1 Operational
Instance 2 Operational
Instance 10 Operational
Instance 11 Operational
Instance 12 Operational
Instance 13 Operational
Instance 14 Operational
Instance 15 Operational
Instance 16 Operational
Instance 20 Operational
Instance 21 Operational
Instance 22 Operational
Instance 23 Operational
Instance 3 ? Operational
Instance 24 ? Operational
Instance 25 Operational
Instance 26 Operational
Instance 27 Operational
Orion Internal Systems ? Operational
Orion Case Management System Operational
Orion Phone System Operational
Orion Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 25, 2022
Fidelity Cost Basis File Delay
Resolved - This incident has been resolved.
Jan 25, 08:47 CST
Investigating - Cost Basis Recon for Fidelity will be delayed this morning due to an issue with the files. There is currently no ETA.
Jan 25, 07:54 CST
Jan 24, 2022

No incidents reported.

Jan 23, 2022
Technology Release - January 2022
Completed - The scheduled maintenance has been completed.
Jan 23, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:00 CST
Scheduled - This weekend, from Friday, January 21 (9 PM CT) until Sunday, January 23 (11 PM CT), we will be releasing our newest updates to the Orion platform. As we roll out these update, there will be periods of time when the Orion platforms will not be available (mainly on Friday night and early Saturday). Immediately following the release on Saturday morning, the Orion staff will be performing a detailed review of all Orion systems and applications to ensure all aspects are working correctly and all new functionality has rolled out properly.
Jan 19, 08:15 CST
Jan 22, 2022

No incidents reported.

Jan 21, 2022
Orion Connect - Connectivity Incident - TOM
Resolved - This incident has been resolved.
Jan 21, 13:22 CST
Investigating - TOM users are currently experiencing intermittent issues resulting in 500 errors. Programming is actively working on resolving the issue. We will provide you with an update as soon as possible.
Jan 21, 10:42 CST
Orion Connect - Report Builder
Resolved - This incident has been resolved.
Jan 21, 11:47 CST
Investigating - The Legacy Report builder is currently not generating reports. It will appear in the UI as if the report will generate, but the animation will just continuously spin. The new report builder (RB3) is unaffected and is generating reports as expected. Our team is currently assembled and working on a resolution. We will provide an update as soon as possible.
Jan 21, 08:06 CST
Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022
Fidelity Cost Basis Files Delayed
Resolved - This incident has been resolved.
Jan 18, 11:41 CST
Monitoring - The files have been received and we are working on applying them into the system.
Jan 18, 09:59 CST
Investigating - The Fidelity cost basis files are currently delayed. There is currently no ETA on when the files will be received. Please reach out to the cost basis team with any questions.
Jan 18, 06:43 CST
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022
Tickers CSM, DXD, ROM, SDS, SQQQ, SSO, and TQQQ Beginning of Day Corporate Action
Resolved - This incident has been resolved.
Jan 13, 10:23 CST
Identified - Tickers CSM, DXD, ROM, SDS, SQQQ, SSO, and TQQQ went through a beginning of day corporate action today 1/13/2022. The Corporate Action team is in the process of completing the reconciliation of this action. At this time, please refrain from trading on this ticker until reconciliation is complete and an update is sent out.
Jan 13, 08:14 CST
Jan 12, 2022

No incidents reported.

Jan 11, 2022
Orion Connect - Eclipse Issues
Resolved - The Orion Trading development team has confirmed that full resolution has been reached. Please contact the Orion trading team at trading@orion.com if users continue to experience issues with remaining logged in to Eclipse.
Jan 11, 12:17 CST
Monitoring - The Orion Trading development team has implemented a fix to prevent issues with logging into Eclipse. The fix will be monitored for success and a final update will be available at 12:15 PM CT to confirm a full resolution.
Jan 11, 11:48 CST
Update - The Orion Trading development team is continuing to investigate. The next update will be available at 12:00 PM CT.
Jan 11, 11:27 CST
Update - The Orion Trading development team is continuing to investigate. The next update will be available at 11:30 AM CT.
Jan 11, 11:05 CST
Investigating - As of 10:30 AM CT, users in Eclipse may experience issues with logging into Eclipse. The Orion trading development team is working to restore access as quickly as possible. The next update will be available at 11:00 AM CT.
Jan 11, 10:42 CST
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