All Systems Operational

About This Site

Welcome to the Orion Status page. The page is designed to help our users stay on top of any system glitches, scheduled maintenance, or potential outages.

Platforms ? Operational
90 days ago
100.0 % uptime
Today
Orion Connect Operational
Advisorlynx.com Operational
Mobile App Operational
Client Portal Operational
Reporting Operational
Citrix / Advisor Desktop Operational
www.OrionAdvisor.com Operational
Orion Social Operational
TOM Operational
90 days ago
100.0 % uptime
Today
Eclipse Operational
90 days ago
100.0 % uptime
Today
FIX Trading Operational
90 days ago
100.0 % uptime
Today
Server Instances ? Operational
Instance 1 Operational
Instance 2 Operational
Instance 10 Operational
Instance 11 Operational
Instance 12 Operational
Instance 13 Operational
Instance 14 Operational
Instance 15 Operational
Instance 16 Operational
Instance 20 Operational
Instance 21 Operational
Instance 22 Operational
Instance 23 Operational
Instance 3 ? Operational
Instance 24 ? Operational
Instance 25 Operational
Instance 26 Operational
Instance 27 Operational
Orion Internal Systems ? Operational
Orion Case Management System Operational
Orion Phone System Operational
Orion Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 1, 2022
Resolved - Good Morning,

TD Ameritrade experienced a file delivery delay this morning. At this time, data files have been successfully retrieved and processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. However, we do anticipate the potential for reconciliation delays up to 1-2 hours from normal completion times for TD Ameritrade.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Jul 1, 04:51 CDT
Resolved - This incident has been resolved.
Jul 1, 04:49 CDT
Investigating - Good morning,

We are currently experiencing an issue with TD trust files with rep codes under the format TR###. The files we received only contained data for cash positions. We are currently working with TD to get Equity/non cash positions. Due to this issue TDA trust file reconciliation will be delayed. All other reconciliation will be completed on time.

Thank you,

Data Reconciliation Team
Please do not reply to this email.

Jun 27, 07:27 CDT
Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022
Resolved - This has been resolved and new syncs are running.
Jun 28, 10:32 CDT
Investigating - ASTRO is currently down for all users. We are researching a root cause and will update this message once a resolution has been reached.
Jun 28, 08:50 CDT
Jun 27, 2022
Jun 26, 2022
Completed - The scheduled maintenance has been completed.
Jun 26, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 21:00 CDT
Scheduled - This weekend, from Friday, June 24 (9 PM CT) until Sunday, June 26(11 PM CT), we will be releasing our newest updates to the Orion platform. As we roll out these update, there will be periods of time when the Orion platforms will not be available (mainly on Friday night and early Saturday). Immediately following the release on Saturday morning, the Orion staff will be performing a detailed review of all Orion systems and applications to ensure all aspects are working correctly and all new functionality has rolled out properly.
Jun 22, 08:22 CDT
Jun 25, 2022

No incidents reported.

Jun 24, 2022
Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.