All Systems Operational

About This Site

Welcome to the Orion Status page. The page is designed to help our users stay on top of any system glitches, scheduled maintenance, or potential outages.

Uptime over the past 90 days. View historical uptime.
Platforms ? Operational
90 days ago
100.0 % uptime
Today
Orion Connect Operational
Advisorlynx.com Operational
Mobile App Operational
Client Portal Operational
Reporting Operational
Citrix / Advisor Desktop Operational
www.OrionAdvisor.com Operational
Orion Social Operational
TOM Operational
90 days ago
100.0 % uptime
Today
Eclipse Operational
90 days ago
100.0 % uptime
Today
FIX Trading Operational
90 days ago
100.0 % uptime
Today
Server Instances ? Operational
Instance 1 Operational
Instance 2 Operational
Instance 10 Operational
Instance 11 Operational
Instance 12 Operational
Instance 13 Operational
Instance 14 Operational
Instance 15 Operational
Instance 16 Operational
Instance 20 Operational
Instance 21 Operational
Instance 22 Operational
Instance 23 Operational
Instance 3 ? Operational
Instance 24 ? Operational
Instance 25 Operational
Instance 26 Operational
Instance 27 Operational
Orion Internal Systems ? Operational
Orion Case Management System Operational
Orion Phone System Operational
Orion Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 1, 2023
Cost Basis File Delays for TD Ameritrade
Resolved - This incident has been resolved.
Feb 1, 08:14 CST
Investigating - Cost basis files from TD Ameritrade are delayed today. We have not received an ETA from them. If you have any questions, please reach out to the cost basis team.
Feb 1, 06:45 CST
TDA File Delay 2/1/2023
Resolved - Good morning,

We have successfully retrieved & processed TD Ameritrade data files. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 2 hours from normal completion times.

Please continue to check the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,

Orion Data Team
Please do not reply to this email
Feb 1, 05:02 CST
Jan 31, 2023
Potential Schwab Data Reconciliation Delays - 1/31/23
Resolved - Good morning,

We are experiencing potential Schwab Data Reconciliation delays as a result of receiving unexpected activity data from Schwab during this mornings daily file transmission. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Schwab Data Reconciliation to potentially be delayed up to 2+ hours from normal completion times.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,

Orion Data Team
Please do not reply to this email
Jan 31, 07:51 CST
Jan 30, 2023
Support SSO Issue
Resolved - This incident has been resolved.
Jan 30, 15:17 CST
Investigating - Orion is experiencing issues with our Support App SSO; our team is working to quickly resolve these.
Jan 30, 09:04 CST
Jan 29, 2023

No incidents reported.

Jan 28, 2023
Orion Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 28, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 19:00 CST
Scheduled - The Trading Product Team will be performing routine maintenance updates to the Eclipse Production and UAT environments beginning on Friday, January 27 at 7 pm CST and completing on Saturday, January 28 at Noon CST. Users will NOT be able to access their Eclipse databases during the update process. Thank you for your patience.
Jan 26, 12:05 CST
Jan 27, 2023
TDA File delay 1/27/2023
Resolved - Good morning,

We have successfully retrieved & processed TD Ameritrade data files. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 2 hours from normal completion times.

Please continue to check the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,

Orion Data Team
Please do not reply to this email
Jan 27, 05:10 CST
Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Orion Connect - Report Builder
Resolved - This incident has been resolved.
Jan 23, 15:34 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 10:20 CST
Investigating - Report builder is currently not generating reports. It will give an error indicating there is an issue in PDF Lambda. Our team is currently assembled and working on a resolution. We apologize for the inconvenience and will provide an update as soon as possible.
Jan 23, 10:04 CST
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Fidelity File Processing Delay
Resolved - Good Morning,

We experienced an issue processing data files for Fidelity this morning. At this time, the issue has been rectified and files have been successfully processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 2 hours from normal completion times.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,
Orion Data Team

Please do not reply to this email.
Jan 20, 05:58 CST
Jan 19, 2023

No incidents reported.

Jan 18, 2023
Reoccurring jobs not running
Resolved - This incident has been resolved.
Jan 18, 09:02 CST
Investigating - Last night, we identified an issue that is preventing reoccurring jobs from running. These could be Integration jobs, scheduled queries, and a few other types of jobs. We are pushing a fix, which will restart the service that handles these. Services will be down while it restarts, including:

Deliver Emails
Report Generation
Data Queries
Performance Batches
Report Batches
Portfolio View
Bill Generation

We expect the planned downtime to be at least 15 minutes.
Jan 18, 08:36 CST
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