All Systems Operational

About This Site

Welcome to the Orion Status page. The page is designed to help our users stay on top of any system glitches, scheduled maintenance, or potential outages.

Uptime over the past 90 days. View historical uptime.
Platforms ? Operational
90 days ago
99.99 % uptime
Today
Orion Connect Operational
Advisorlynx.com Operational
Mobile App Operational
Client Portal Operational
Reporting Operational
Citrix / Advisor Desktop Operational
www.OrionAdvisor.com Operational
Orion Social Operational
TOM Operational
90 days ago
100.0 % uptime
Today
Eclipse Operational
90 days ago
100.0 % uptime
Today
FIX Trading Operational
90 days ago
100.0 % uptime
Today
ASTRO Operational
90 days ago
100.0 % uptime
Today
Financial Planning Operational
90 days ago
100.0 % uptime
Today
Advisor Portal Operational
90 days ago
100.0 % uptime
Today
Custom Import Operational
90 days ago
100.0 % uptime
Today
RMD Dashboard Operational
90 days ago
100.0 % uptime
Today
Queries Operational
90 days ago
100.0 % uptime
Today
Trends Operational
90 days ago
99.97 % uptime
Today
Communities Operational
90 days ago
100.0 % uptime
Today
Manage Users Operational
90 days ago
100.0 % uptime
Today
Server Instances ? Operational
90 days ago
100.0 % uptime
Today
Instance 1 Operational
Instance 2 Operational
Instance 10 Operational
Instance 11 Operational
Instance 12 Operational
Instance 13 Operational
Instance 14 Operational
Instance 15 Operational
Instance 16 Operational
Instance 20 Operational
Instance 21 Operational
Instance 22 Operational
Instance 23 Operational
Instance 3 ? Operational
Instance 24 ? Operational
Instance 25 Operational
Instance 26 Operational
Instance 27 Operational
Instance 7005 Operational
90 days ago
100.0 % uptime
Today
Instance 7010 Operational
90 days ago
100.0 % uptime
Today
Instance 7018 Operational
90 days ago
100.0 % uptime
Today
Instance 7023 Operational
90 days ago
100.0 % uptime
Today
Instance 7025 Operational
90 days ago
100.0 % uptime
Today
Instance 7026 Operational
90 days ago
100.0 % uptime
Today
Instance 7015 Operational
90 days ago
100.0 % uptime
Today
Instance 7016 Operational
90 days ago
100.0 % uptime
Today
Instance 7009 Operational
90 days ago
100.0 % uptime
Today
Orion Internal Systems ? Operational
Orion Case Management System Operational
Orion Phone System Operational
Orion Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 2, 2025

No incidents reported today.

Jul 1, 2025
Fidelity File Delivery Delay 7/1/2025
Resolved - Good Morning,

Fidelity experienced a file delivery delay this morning. At this time, data files have been successfully retrieved and processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 1-2 hours from normal completion times.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,
Orion Data Team

Please do not reply to this email.
Jul 1, 06:06 CDT
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Orion Support System Delays
Resolved - This incident has been resolved and Orion is working through delayed requests with priority.
Jun 27, 10:54 CDT
Update - We are continuing to investigate this issue.
Jun 26, 12:02 CDT
Update - We are continuing to investigate this issue.
Jun 26, 11:40 CDT
Investigating - We are currently experiencing delays in receiving email communications to Orion. For immediate support, please reach out to us at Orion Connect > Contact Us or submit a case via Orion Support.

The issue is only for email submissions, submission of cases through our site is operating as expected.
Jun 26, 11:38 CDT
Jun 26, 2025
Eclipse Trading Platform Access Restored
Resolved - The intermittent access issue affecting the Eclipse trading platform has been fully resolved. Users should now be able to log in and access all features without delays or disruptions. We appreciate your patience as our team worked to restore full functionality.
Jun 26, 14:10 CDT
Investigating - We have identified an intermittent access issue on the Eclipse trading platform, affecting user connectivity and performance. Users already logged in may experience delays or inability to launch applications and features. Our team is actively working to resolve this issue and will provide an update as soon as possible. We appreciate your patience and understanding.
Jun 26, 13:45 CDT
Jun 25, 2025
Schwab File Delivery Delay 6/25/2025
Resolved - Good Morning,

Schwab experienced a file delivery delay this morning. At this time, data files have been successfully retrieved and processed. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. At this time, we expect Data Reconciliation to be delayed approximately 2-3 hours from normal completion times.

Please be diligent in checking the Reconciliation Status App to verify the status of your Data Reconciliation this morning. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

Thank you,
Orion Data Team

Please do not reply to this email.
Jun 25, 06:12 CDT
Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

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