Resolved -
This incident has been resolved.
Sep 14, 15:32 CDT
Update -
Good morning,
Due to challenges presented by the timing of posting residual transaction activity from TDAI and the reflection of this activity in Schwab positions, our team is experiencing isolated Schwab data reconciliation delays this morning. Our team is diligently working through remaining outstanding data reconciliation.
Our team has remained actively engaged with Schwab to resolve any remaining reconciliation challenges being presented by the conversion from TDAI to Schwab. Please be diligent in validating the status of data reconciliation in the Reconciliation Status app in Orion Connect. Completing reconciliation in as timely and accurate manner as possible is our top priority.
Thank you,
Orion Data Team
Sep 13, 07:05 CDT
Update -
Good morning,
Due to challenges presented by the timing of posting residual transaction activity from TDAI and the reflection of this activity in Schwab positions, our team is experiencing isolated Schwab data reconciliation delays this morning. Our team is diligently working through remaining outstanding data reconciliation.
Our team has remained actively engaged with Schwab to resolve any remaining reconciliation challenges being presented by the conversion from TDAI to Schwab. Please be diligent in validating the status of data reconciliation in the Reconciliation Status app in Orion Connect. Completing reconciliation in as timely and accurate manner as possible is our top priority.
Thank you,
Orion Data Team
Sep 12, 07:57 CDT
Update -
Our team will be assembled this evening to remove any remaining temporary placeholder transactions previously placed.
With the removal of placeholder transactions, our team will be working diligently this weekend to ensure activity is reflected properly and without disruption to asset balances. In the event we continue to experience misalignment on timing between TDAI residual transactions and Schwab positions effective 9/8, temporary placeholder transactions will be reentered to ensure trading on proper balances can commence on Monday, 9/11. These placeholder transactions can be reviewed via Orion Connect > Reconciliation Status (app) > Placeholder Transaction Audit OR Orion Connect > Data Queries (app) > Query name "Placeholder Transaction Audit.
We are continuing to work with Schwab to resolve any and all challenges with TDAI residual transaction activity. Completing reconciliation in as timely and accurate manner as possible is our top priority.
Sep 8, 17:00 CDT
Update -
9/8 Update:
Please be advised that due to misalignment on expectations between TDAI residual transaction activity and Schwab position balances, there some instances of assets that needed additional temporary placeholder transactions entered to bring positions into balance. These placeholder transactions can be reviewed via Orion Connect > Reconciliation Status (app) > Placeholder Transaction Audit OR Orion Connect > Data Queries (app) > Query name "Placeholder Transaction Audit.
Our team is working diligently to remove placeholder transactions to ensure activity is reflected properly and without disruption to asset balances. We are also continuing to work with Schwab to resolve any and all challenges with TDAI residual transaction activity. Completing reconciliation in as timely and accurate manner as possible is our top priority.
Sep 8, 09:17 CDT
Update -
Good morning,
Please be advised that due to misalignment on expectations between TDAI residual transaction activity and Schwab position balances, our team is experiencing Schwab data reconciliation delays this morning. Please be diligent in checking the Reconciliation Status app and validating your account reconciliation is complete. Completing reconciliation in as timely and accurate manner as possible is our top priority.
Thank you,
Orion Data Team
Sep 8, 06:27 CDT
Update -
Update on combining Alternative Products
As mentioned in previous messages, Orion has been working with Charles Schwab regarding an issue with the combining of alternative products between Schwab and TD Ameritrade.
After receiving the necessary mappings from Schwab, we made updates to securities in most cases. However, there are a few scenarios that will require further research before securities are updated. These few scenarios will not impact your daily reconciliation. Our team will continue to audit and combine alternative products when we have the proper information.
If you have questions, please reach out to the Products and Prices team.
Sep 7, 17:27 CDT
Update -
Recon Update: 9/7/23
As expected, the residual transaction activity received from TD Ameritrade is now reflected in Schwab position balances and position balances are in line with Schwab. There were some instances of assets that needed temporary placeholder transactions entered to bring positions into balance. These placeholder transactions can be reviewed via Orion Connect > Reconciliation Status (app) > Placeholder Transaction Audit OR Orion Connect > Data Queries (app) > Query name "Placeholder Transaction Audit.
Our team is working diligently to remove placeholder transactions to ensure activity is reflected properly and without disruption to asset balances. Completing reconciliation in as timely and accurate manner as possible is our top priority.
Sep 7, 14:52 CDT
Update -
Recon Update:
Residual transactions were received from TD Ameritrade, and the Schwab position file did not include these transactions in the position balances. To see a list of affected accounts, please reference the Reconciliation Dashboard in Orion Connect (within the Reconciliation Status App).
We expect tomorrow’s Schwab position file to include these TD Ameritrade residual transactions in position balances. Any positions that are not reconciled will have a temporary plug transaction applied to balance to the Schwab position file while further reconciliation takes place. To see the affected accounts containing a plug transaction, please run a query after 10am CT. There are two choices for the query: Orion Connect > Reconciliation Status (app) > Placeholder Transaction Audit OR Orion Connect > Data Queries (app) > Query name "Placeholder Transaction Audit."
In addition, we have been working diligently with Schwab to combine alternative products on security masters to reflect the updated Schwab alternative security identifiers. We appreciate your patience with us as we work through the details. We will also share another update with you at the end of the day tomorrow.
Completing reconciliation in as timely and accurate manner as possible is our top priority.
Sep 6, 18:21 CDT
Monitoring -
Good afternoon,
All expected files from Schwab have been received at this time. Due to day one nuance related to the TDAI-Schwab conversion, our team is continuing to work through data reconciliation for TD-Schwab conversion masters and their associated accounts. Please be diligent in checking the Reconciliation Status app throughout the morning and validating your account reconciliation. Completing reconciliation in as timely and accurate manner as possible is our top priority.
Thank you,
Orion Data Team
Sep 6, 12:34 CDT