Resolved
This incident has been resolved.
Posted Jun 30, 2026 - 15:14 CDT
Update
Good Morning,
We are still experiencing some file delivery delays due to an upstream 3rd party issue impacting data file generation for a number of Custodians and Financial Institutions this morning. The Orion Data Team is working to ensure expected file receipt across all institutions and mitigate delays.
Please be diligent in checking the receipt of expected files and status of your daily reconciliation this morning by monitoring the Reconciliation Status app. Completing daily reconciliation in a timely and accurate manner is our top priority.
Thank you,
Orion Data Team
Please do not reply to this email.
Posted Jun 30, 2026 - 09:29 CDT
Update
Good Morning,
We are still experiencing some file delivery delays due to an upstream 3rd party issue impacting data file generation for a number of Custodians and Financial Institutions this morning. The Orion Data Team is working to ensure expected file receipt across all institutions and mitigate delays.
Please be diligent in checking the receipt of expected files and status of your daily reconciliation this morning by monitoring the Reconciliation Status app. Completing daily reconciliation in a timely and accurate manner is our top priority.
Thank you,
Orion Data Team
Please do not reply to this email.
Posted Jun 30, 2026 - 08:29 CDT
Monitoring
Good Morning,
We are currently experiencing file delivery delays due to an upstream 3rd party issue impacting data file generation for a number of Custodians and Financial Institutions this morning. The Orion Data Team is working to ensure expected file receipt across all institutions and mitigate delays.
Please be diligent in checking the receipt of expected files and status of your daily reconciliation this morning by monitoring the Reconciliation Status app. Completing daily reconciliation in a timely and accurate manner is our top priority.
Thank you,
Orion Data Team
Please do not reply to this email.
Posted Jun 30, 2026 - 07:12 CDT
This incident affected: Orion Internal Systems (Orion Case Management System, Orion Phone System, Orion Email), Platforms (Orion Connect, Advisorlynx.com, Mobile App, Client Portal, Reporting, Citrix / Advisor Desktop, www.OrionAdvisor.com, Orion Social, TOM, Eclipse, FIX Trading, ASTRO, Financial Planning, Advisor Portal, Custom Import, RMD Dashboard, Queries, Trends, Communities, Manage Users, Orion Custom Indexing), and Server Instances (Instance 1, Instance 2, Instance 10, Instance 11, Instance 12, Instance 13, Instance 14, Instance 15, Instance 16, Instance 20, Instance 21, Instance 22, Instance 23, Instance 3, Instance 24, Instance 25, Instance 26, Instance 27, Instance 7005, Instance 7010, Instance 7018, Instance 7023, Instance 7025, Instance 7026, Instance 7015, Instance 7016, Instance 7009).