ASTRO/Orion Custom Indexing Account Values Incorrect After Sync

Incident Report for Orion Advisor Technology, LLC

Investigating

We are currently investigating an issue causing incorrect account values to appear after this morning's ASTRO/Orion Custom Indexing sync. Additional sync attempts are not correcting the discrepancy.

Our teams are actively working to restore accurate account values and resolve the issue as quickly as possible. We will provide additional updates as more information becomes available.

If you have questions or concerns, please contact SME-ASTRO@orion.com or SMECustomIndexing@orion.com.

Thank you for your patience.

Posted Jul 24, 2026 - 10:47 CDT

This incident affects: Platforms (ASTRO, Orion Custom Indexing).