Orion Advisor Technology, LLC Status - Orion Connect

Orion Connect - Eclipse Connectivity Incident

Incident Report for Orion Advisor Technology, LLC

Postmortem

Earlier this afternoon, we encountered network connectivity issues for approximately one hour that impacted some clients’ ability to use our trading applications and connect to our API. The issue was resolved at 2:45 p.m. CT and clients can now access all Orion platforms as usual. We apologize for the inconvenience and take the performance and reliability of our platforms very seriously.

Posted Nov 23, 2021 - 17:33 CST

Resolved

This incident has been resolved.

Posted Nov 23, 2021 - 14:45 CST

Investigating

We have identified an issue that may prevent users from accessing the Eclipse platform and users already connected may encounter slowness or the inability to launch Apps or features. Our team is assembled and working on a resolution. We will provide you with an update as soon as possible. Thank you for your patience.

Posted Nov 23, 2021 - 14:05 CST

This incident affected: Orion Internal Systems (Orion Case Management System, Orion Phone System, Orion Email), Server Instances (Instance 1, Instance 2, Instance 10, Instance 11, Instance 12, Instance 13, Instance 14, Instance 15, Instance 16, Instance 20, Instance 21, Instance 22, Instance 23, Instance 3, Instance 24, Instance 25, Instance 26, Instance 27), and Platforms (Eclipse).