Potential Sleeve Reconciliation Delays 4/3/24

Incident Report for Orion Advisor Technology, LLC

Resolved

Good morning,

Please be advised of potential Sleeve Data Reconciliation delays this morning. Our team is working to mitigate delays and complete Data Reconciliation timely and accurately. We anticipate Sleeve Reconciliation to be complete 2-3 hours behind normal completion timelines.

Please be diligent in validating the status of your daily reconciliation this morning prior to the commencement of downstream processes by monitoring the Reconciliation Status app. Also, please feel free to reach out to our SME Data Reconciliation team if you have further questions regarding the status of Data Reconciliation. Completing reconciliation in a timely and accurate manner is our top priority. We apologize for any inconvenience.

As a reminder, Eclipse users should review their data in Eclipse prior to trading. Once you have validated recon is complete, please sync delayed accounts via a partial import (Accounts or Registrations -> Select Account or Registration -> Actions -> Sync to Eclipse) or run a Delta import after recon is complete.

Thank you,

Orion Data Team
Please do not reply to this email.

Posted Apr 03, 2024 - 07:48 CDT

This incident affected: Orion Internal Systems (Orion Case Management System, Orion Phone System, Orion Email), Platforms (Orion Connect, Advisorlynx.com, Mobile App, Client Portal, Reporting, Citrix / Advisor Desktop, www.OrionAdvisor.com, Orion Social, TOM, Eclipse, FIX Trading, ASTRO, Financial Planning), and Server Instances (Instance 1, Instance 2, Instance 10, Instance 11, Instance 12, Instance 13, Instance 14, Instance 15, Instance 16, Instance 20, Instance 21, Instance 22, Instance 23, Instance 3, Instance 24, Instance 25, Instance 26, Instance 27, Instance 7005, Instance 7010, Instance 7018, Instance 7023, Instance 7025, Instance 7026, Instance 7015, Instance 7016, Instance 7009).